Rates are something all clients need to know. How we will charge you is very important. We do not care much for agencies which are not open and honest about their fees and which do not break down their other charges and expenses for all to see. The rates below in Section 1. are for the time spent by on a job by our investigators. When you instruct us (order a service), we will give you an initial fee estimate. Then, if it looks like our time and charges are set to exceed that estimate, we will come back to you with an Interim Report on what has been achieved up to that point and ask whether you wish us to continue.
- 1. Rates
- 2. Instructions and Authority to Investigate
- 3. Deposits
- 4. Invoicing
- 5. Refunds
- 6. No Win, No Fee
- 7. Long-lost family searches
- 8. Non-family searches
- 9. Other fixed-fee work
- 10. How to Order
- 11. Expenses
1. RATES FOR TIME
Our standard rates for all work except the No Win, No Fee arrangements outlined below, are based on each investigator’s time spent on a case. Therefore, here are our Standard Rates per assigned investigator:
£30 per half-hour (up to 30 minutes).
£50 per hour (up to 60 minutes)
£160 per half-day (up to four hours).
£280 per day (up to eight hours).
Minimum charge for making any enquiries and supplying a client report: £65.00
All assignments have admin charges. Even going to confirm that someone lives at at an address requires us to scrutinise the instructions for legitimacy and data protection implications by writing and recording a Data Impact Assessment and then we have to take time to carry out the assignment.
Please remember that we may have to charge you for time spent on:
- Travel. Mileage charges and other out-of-office expenses may also apply.
- Time spent writing reports, such as Progress Reports – unless clients specifically request a verbal report by telephone. There is no charge for a verbal report (which will also include a short emailed summary within seven days).
2. INSTRUCTIONS AND AUTHORITY TO INVESTIGATE
We cannot begin any enquiries for a client without Written Instructions which properly identify the client (if an individual) or client organisation with a named contact (if corporate). Detailed instructions by email are acceptable and are always confidential.
Or you may fill in an Instructions / Authority form right now at impartialinvestigations.co.uk/authority.
We do not disclose client details, without your permission – except to police officers in the course of their duties or in response to court orders.
You may pay your deposit online. You will also receive interim reports, where that is appropriate. Of course, we cannot hand over the Final Report until our bill is paid. So, very sorry about that last bit.
You will be invoiced by our associated consulting company – not by Impartial Investigations (unless you would prefer that). We invoice usually by email. Our invoice may be paid online using a debit or credit card. You may also pay us by bank transfer or by Paypal. Ask us for our bank account or Paypal details.
Refunds and Cancellations are in accordance with our Terms and Conditions.
6. RATES FOR NO WIN, NO FEE (conditional fee arrangement)
We may agree to a conditional fee arrangement (often referred to as ‘No Win, No Fee’) for certain kinds of assignments.
7. TRACING LONG-LOST FAMILY FOR £130.00 (No win, no fee)
This is our speciality. We want to help you reunite with relatives. We offer a Conditional Fee Arrangement, often called No Win, No Fee, for tracing long-lost family. It can often change lives for the better. Our standard fee has been carefully priced to cover the costs of database searches at an all-in price of £130. It may occasionally be adjusted up or down depending on the information you supply us with. Ask for a quotation after we have considered the material you supply.
If there is no success after the agreed period (usually 13 weeks but may vary), you will receive a summary of enquiries made and your fee will be refunded in total – unless you ask us to continue. It’s always up to you. Commercial organisations, including solicitors, who give us more than three annual assignments will also receive generous discounts.
8. TRACING NON-FAMILY (OLD FRIENDS, DEBTORS, ETC.)
We also offer a Conditional Fee Arrangement, often called No Win, No Fee, for tracing non-family persons. Our standard fee is £199 and that may occasionally be adjusted up or down depending on the information you supply us with. Ask for a quotation after we have considered the material you supply.
However, if there is no success after the agreed period (usually 13 weeks but may vary), you will receive a summary of enquiries made and your fee will be refunded in total. Commercial organisations, including solicitors, who ask us for more than three annual traces also receive generous discounts.
9. OTHER FIXED FEE WORK
We will also work for a fixed fee on the assignments below.
Price per candidate (with CV supplied by the Client):
Job history £30. Trade qualifications £20. University £20. College £20. School qualifications £20.
BUNDLE (ALL AVAILABLE SERVICES, AS BELOW):
£60 per candidate earning up to £25k
£90 per candidate earning £25k pa or more
The above fixed rates are based on the client providing us with the subject’s CV or completed application form. However, if the client does not provide us with a CV or completed form, the enquiries are likely to take up more of our time, so the price guide above may not apply. We will let you know if that happens. But if previous employers, school, etc., are not known at all, we may have to set a fee limit for each stage as our enquiries may have to be extensive.
10. HOW TO ORDER
For all assignments, we will require the client to send us written instructions (email is fine). Some services will require you to send us Written Authorisation (we can send you an email form for this) which we can use to prove that we are conducting enquiries on your behalf and with your consent. Ordering any of our services is confirmation of our clients’ acceptance of our Terms and Conditions.
Send us your instructions on the Authority Form.
Send us a deposit or balance by paying with a debit or credit card.
We have become quite expert at searching high-end databases, including consumer data, through our membership of the Association of British Investigators, the most trusted body of its kind in the UK. Quality costs money, however, and access to these databases involves subscriptions and other fees. Because we average out these expenses and rather than bill them separately as dreaded “hidden charges”, we prefer to include these in our one all-in-one fee.
Mileage and accommodation expenses will apply when necessary. Clients should bear in mind that our investigators are mainly based in Scotland. We carry out many investigations nowadays throughout the UK and the rest of the world using technology which we all became used to during the Covid pandemic, including video links such as Zoom, Skype, WhatsApp, Facetime, Viber, etc.
In conclusion, most investigations nowadays are office-based and do not require any chargeable travel.